Customer
Service • Shipping and Delivery
Standard
Shipping
White
Glove Service
Delivery
Inspection
Delivery
Policies
Standard
Shipping
Generally, we
use UPS or FedEx¨ to ship all but oversized items within the 48 Continental
States. The cost of standard shipping for items that can be sent via
UPS or FedEx® is determined using a sliding scale based on the
dollar value of your order and is indicated in your Shopping Cart
when you check out. The cost of shipping for oversized items, such
as furniture, will be communicated to you either by telephone or e-mail
before you order is finalized. For these purchases please see the
White Glove Service section below.
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White
Glove Service
White Glove delivery
service is available in most areas of the 48 Continental States. The
truck driver will carry the merchandise inside and set it up, as long
as set-up does not exceed an allotted time. The driver will also carry
away cartons and other large packing materials.
For a quote on
White Glove service, click
here to email us with the items you want delivered,
along with your address and zip code .
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Delivery
Inspection
We sell only
quality products from artisans and manufacturers who package carefully
to prevent damage during shipping.But occasionally you may receive
an item with a defect or shipping damage.
For this reason,
it is important you make a thorough inspection as soon as the item
arrives. If possible, make note of the damage or defect on the Bill
of Lading and contact At The Cabin
immediately. We can take responsibility for repair or replacement
only if you contact us in writing by fax or email within 24 hours
of delivery.
We will make
arrangements to replace, repair or return the merchandise. We assume
full responsibility for any item that is defective or damaged when
you remove it from the packing carton. All other defects are subject
to the manufacturer's warranty.
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Delivery
Policies
You must be present
to sign for your order and to inspect within 24 hours of receipt.
You will be charged
for additional shipping to Alaska and Hawaii and all items are not
available for shipment to these states. We currently cannot ship to
Puerto Rico or outside the U.S.
If your home
is in a remote area, you may have a limited delivery schedule. Contact
us to determine if you are subject to remote or limited delivery.
Please be aware
that you will be charged a rehanding fee of 15% of the purchase price
if the item is returned to us for any of these reasons:
- No one was
available to sign for it,
- Someone at
your home refused the package,
- You moved
without notifying us, or
- You gave us
an incorrect shipping address on the order form.
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