Customer Service • Shipping and Delivery

Standard Shipping
White Glove Service
Delivery Inspection
Delivery Policies

 

Standard Shipping

Generally, we use UPS or FedEx¨ to ship all but oversized items within the 48 Continental States. The cost of standard shipping for items that can be sent via UPS or FedEx® is determined using a sliding scale based on the dollar value of your order and is indicated in your Shopping Cart when you check out. The cost of shipping for oversized items, such as furniture, will be communicated to you either by telephone or e-mail before you order is finalized. For these purchases please see the White Glove Service section below.

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White Glove Service

White Glove delivery service is available in most areas of the 48 Continental States. The truck driver will carry the merchandise inside and set it up, as long as set-up does not exceed an allotted time. The driver will also carry away cartons and other large packing materials.

For a quote on White Glove service, click here to email us with the items you want delivered, along with your address and zip code .

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Delivery Inspection

We sell only quality products from artisans and manufacturers who package carefully to prevent damage during shipping.But occasionally you may receive an item with a defect or shipping damage.

For this reason, it is important you make a thorough inspection as soon as the item arrives. If possible, make note of the damage or defect on the Bill of Lading and contact At The Cabin immediately. We can take responsibility for repair or replacement only if you contact us in writing by fax or email within 24 hours of delivery.

We will make arrangements to replace, repair or return the merchandise. We assume full responsibility for any item that is defective or damaged when you remove it from the packing carton. All other defects are subject to the manufacturer's warranty.

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Delivery Policies

You must be present to sign for your order and to inspect within 24 hours of receipt.

You will be charged for additional shipping to Alaska and Hawaii and all items are not available for shipment to these states. We currently cannot ship to Puerto Rico or outside the U.S.

If your home is in a remote area, you may have a limited delivery schedule. Contact us to determine if you are subject to remote or limited delivery.

Please be aware that you will be charged a rehanding fee of 15% of the purchase price if the item is returned to us for any of these reasons:

  1. No one was available to sign for it,
  2. Someone at your home refused the package,
  3. You moved without notifying us, or
  4. You gave us an incorrect shipping address on the order form.

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