Customer Service • Online Policies

Delivery Times
Fulfillment and Cancellations
Return Policy
Getting a Return Authorization
Defective Items
Restocking Fee for Refused Shipments
Manufacturer Warranties

 

Delivery Times

We make every effort to get all merchandise to you in a timely fashion. Along with each item description, you'll find an estimated delivery time if the delivery time exceeds normal delivery time, which is approximately three weeks.

We are in constant contact with our manufactures and artisans and update this site regularly. But, because so many of our items are custom or handcrafted, delivery may sometimes require additional time. We are sure you can understand why we do not want to pressure or hurry our artisans.

Some furniture and other custom items may require up to 12 weeks before shipment. We believe you'll find these distinctive pieces well worth the wait.

While we continue to give accurate delivery estimates, we ask you to understand that we are sometimes dependent on manufacturer and artisan schedules beyond our control. We will make every effort to notify you promptly if your order requires more time than specified.

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Fulfillment and Cancellations

Orders are shipped as merchandise becomes available. We reserve the right to hold your order for completion. If you would prefer a partial shipment of completed merchandise, you may contact us to make arrangements. Additional shipping charges may apply.

Once you place an order, we cannot accept cancellations. An order placed over the internet is binding. You may not cancel because you change your mind or find something else. The only way you may cancel is with our permission or for legal cause, such as fraud. Please be sure the item is what you want before you order.

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Return Policy

Ours is a unique business and we have the interests of many artisans and small manufacturers to consider, as well as our own. After much consideration, we believe we've created a return policy that's fair to all--customers, producers and our business. We urge you to study these terms before you place an order.

A standard production item may be returned up to 15 days after you receive it. It must still be brand new, in the same condition as when shipped and in the original packaging. There is a re-stocking fee of 15% of the purchase price. Any additional charges, such as delivery, phone or expedited shipping are not refundable.

To receive credit, all returns must be pre-authorized. (See Getting a Return Authorized below.)

No returns can be accepted after 15 calendar days of receipt.

If your item arrives damaged or defective, please contact us as soon as possible, but it must be within 15 days of receipt. We will replace or repair the item at no cost to you. When a manufacturer's warranty applies, we may ask you to ship directly to the manufacturer for repair or exchange.

Custom items made to your order cannot be returned.

Items not originally purchased from us will not be processed as returns.

As soon as receive and inspect your pre-authorized return, we will credit the appropriate refund back to your credit card. If you used another method of payment, we will advise you how your money will be refunded.

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Getting a Return Authorization

To return a standard item, phone or email us within 15 calendar days of receipt. We will give you return instructions and a Return Merchandise Authorization number (RMA). Writing the RMA number on your package will help ensure proper credit. Your Return Authorization is good for 7 days from date of issue. If your item is not shipped within the 7-day limit, you forfeit your eligibility to return merchandise.

Return merchandise must be returned in its original packaging. Include all literature, tags, manuals, hardware and anything else shipped with it. Please do not assemble or use. To avoid losses, which drive our prices up for everyone, we need your item back in original condition.

We do not pay for return shipping on unauthorized repairs or returns. We cannot give any credit for items which are not returned in their original condition and packaging. Unauthorized returns will be refused at our warehouse.

To get authorization for a return, call us during regular business hours at (901) 753-8515 or click here to email us.

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Defective Items

At The Cabin takes great pride in the quality of our products and service. Your merchandise is inspected several times before it is shipped to you. As a result, we have very few returns due to defects. But, of course, once in a great while, there may be a problem. Rest assured, we will promptly replace or repair any defective item to your satisfaction.

Please inspect your merchandise as soon as it arrives. Do not assemble or use if defective.

We can assume responsibility for defective merchandise only if reported to us within 24 hours after you receive the item.

To report defective merchandise, click here or call (901) 753-8515 during regular business hours. You may also fax a copy of your order receipt and a brief explanation of the defect to (901) 753-8515. Please include a number where we may call you back.

After you contact us, we will explain what specific steps will be taken to remedy the situation. We will pay for return shipping. And we will either replace the defective item, if stock permits, or issue a full credit. If the item carries a manufacturer's warranty, terms of this warranty apply. We may ask you to ship directly to the manufacturer for repair or replacement.

We will not pay for any unauthorized repairs or returns, so please be sure to report defective merchandise within 24 hours of receipt. Our warehouse cannot accept any merchandise returned without authorization.

Defective items must be returned unassembled with all of the original packaging, literature and parts. We reserve the right to refuse replacement of any item damaged after receipt.

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Restocking Fee for Refused Shipments

If you or someone else refuses receipt of any item legitimately ordered from us, we must charge a restocking fee of 15% of purchase price. Any delivery or shipping charges will not be refunded.

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Manufacturer Warranties

We select our suppliers very carefully. Every item we sell comes from an artisan or manufacturer with a long-standing reputation for impeccable quality. Everything you order from us is backed by people who share our commitment to your satisfaction. We are proud to honor and support their warranties.

As soon as your merchandise arrives, we encourage you not only to inspect it carefully but also to familiarize yourself with all limitations to and conditions of warranty. If you have any questions, please phone or email us.

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