Customer Service • Frequently Asked Questions

Shopping

What kind of browser do I need to shop online?

What if I don't find what I'm looking for on the website?

Can I send items as gifts?

How can I pay for my online orders?

Do you send me an email confirmation after I place my order?

How can I track my online order?

What is the return policy?

Can I order by telephone?

 

Shipping

How do you calculate shipping and handling charges?

What shipping options are available?

Do you ship outside the continental United States?

 

Furniture Shipping

How is furniture shipped?

Why are there extra delivery charges for some items?

 

Security

Is it safe to give my credit card information online?

Will you sell or rent my email address to other companies?

 

Answers

Shopping

What kind of browser do I need to shop online at your site?

To make purchases online from this site, you must have an SSL-enabled browser such as Netscape Navigator (version 4.0 or higher) or Microsoft Internet Explorer (version 4.0 or higher).

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What if I don't find what I'm looking for on the website?

Call us to see if we have it in the showroom. Our collection is so large that it's impossible to present everything here. Plus, our showroom includes handcrafted items available in such limited quantities that it's not feasible to sell them on the website.

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Can I send items as gifts?

Gift orders can be sent simply by indicating a different ship to address when you order. Sorry, gift wrap is not available at this time.

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How can I pay for my online orders?

We accept VISA and MasterCard online. If you would like to make other payment arrangements, please phone us at (901) 753-8515.

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Do you send an email confirmation after I place my order?

Yes, if you order online, we'll automatically send a confirmation.

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How can I track my online order?

Since we have many one-of-a-kind pieces, it may take longer to ship some items than others. We've tried to show accurate shipping time for each item on the website. If there is a delay, we will make every effort to email you. If you do not receive your item within the indicated time, your can check on it by clicking here or calling us at (901) 753-8515.

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What is the return policy?

We want you to be satisfied with every purchase. If an item does not meet your expectations, you may return it in its original condition and in the original packaging. Ship it back to us the same way it was shipped to you. Unless it was our mistake, we charge a 15% of purchase price restocking fee.

Most made-to-order items, such as furniture, may not be returned. If you have any question about a return, please email before you order.

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Can I order by telephone?

Sorry, we do not accept orders by phone, but you can fax them to us at (901) 756-1966 or send them by postal mail. Click here for our address.

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Shipping

How are shipping and handling charges calculated?

The cost of standard shipping for items that can be sent via UPS or FedEx® is determined using a sliding scale based on the dollar value of your order and is indicated in your Shopping Cart when you check out. The cost of shipping for oversized items, such as furniture, will be communicated to you either by telephone or e-mail before you order is finalized.

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How is merchandise shipped?

The majority of purchases are shipped from our Memphis warehouse by UPS or FedEx®. Some are drop shipped directly from the manufacturer. These items may take longer and all purchases may not arrive at the same time. Approximate delivery time for each item is listed.

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Do you ship outside the continental United States?

Shipping to Alaska and Hawaii incur additional charges and all items may not be shipped. Sorry, at this time we cannot ship to overseas addresses.

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Furniture Shipping

How is furniture shipped?

Our furniture is shipped by an experienced trucking service and includes White Glove Service which includes carry-in and set-up and is available in most areas. Call us before you order for a quote on White Glove Service.

Our standard shipping ( UPS and FedEx® ) does NOT include carry-in or set-up in your home. This is available only with White Glove Service which is primarily associated with the purchase of furniture.

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Why are there extra delivery charges for some items?

Some of our larger items, such as furniture and rugs, require special handling and delivery. The extra charges for these items will be communicated to you when you place your order.

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Security

Is it safe to give my credit card information online?

Your security is a main concern to us. We use state-of-the-art technology to protect your personal information. Every page in the ordering process that requests credit card information uses Secure Sockets Layer (SSL) Encryption..

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Will you sell or rent my email address to other companies?

No, absolutely not. We respect your privacy. Any information you give us is for our use only and will not be shared unless required by law. We will use it only to confirm and track your order and update you on site changes and new merchandise.

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